How Hospitals Can Promote Awards to the Community

Posted by Taylor Kennedy on December 14, 2017 in Marketing, Social media


awardReputation does matter, which is why it’s important for hospitals and healthcare systems to raise community awareness of their commitment to advancing patient-centered care. One way to achieve this goal is through applying and being recognized for healthcare industry awards, such as Leapfrog’s Top Hospital or Best in KLAS.

Besides press releases, here are other ways to promote your hospital’s awards.


Give those in your pipeline the heads up by including the recognition in an upcoming e-update. Tailor your text to your lists (e.g. past patients, those who have taken classes, etc.) and repeat the news for at least one to two months following the honor.

This is also a great nugget to include in a “Year-in-Review” e-newsletter, as well as your annual report.

The blog is another avenue to promote your news. For example, your content development team could write a four-part blog series on the award from different perspectives (e.g. CEO, IT manager, head of procurement, etc.), making sure to explain how the community benefits.

Don’t forget the power of video. Create a 30-second video highlighting the reasons your hospital won the award to drive engagement and action. Plus, you can publish the video on your social media channels and play it at community events.


It’s okay to brag about your award. Since most of your social media followers are past/current patients, community members and stakeholders, using social media channels can increase the awareness of the news. Try organic tactics such as using the award image on LinkedIn posts (for recruitment), tagging the organization on Twitter that honored you and creating an award-related cover image on your Facebook page.

Your staff can further amplify the message. Have your marketing department send an email internally with guidelines on how staff members should publish/republish award-related content on their own social media channels.

A modest budget of less than $500 can go a long way in social media advertising. You should use LinkedIn Sponsored Updates, Facebook ads and YouTube ads to reach a wider audience with your announcement.




Using the Story Feature on Popular Social Media Platforms to Attract Guests

Posted by Brian Lee on December 4, 2017 in Social media

Social media platforms allow hotels, B&Bs and resorts to engage with guests and tell stories. Thus, it’s no surprise that the “Story” feature found on Facebook, Instagram and Snapchat is becoming an increasingly effective tool to attract and retain guests.


Our e-book, Using the Story Feature on Popular Social Media Platforms to Attract Guests, explains all the nuances for creating stories. It’s a quick and easy read!

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Just Ask the Question

Posted by Brian Lee on December 1, 2017 in Radio, Television

I’ve been listening to more and more podcasts recently. Here’s something I’ve noticed: Interviewers need to get better at asking questions concisely. For example, they’ll start a question, reword it to provide unnecessary clarification and then throw in an anecdote to provide unnecessary illustration.

The interviewee and the audience have long understood the gist of the question and now have to wait until the interviewer finally finishes. Sometimes, the interviewee commences with an answer, but the interviewer interrupts by continuing to ask the question.

I’ve also noticed this during press conferences–especially in sports–in which reporters overly complicate their questions, and the respondent consequently provides a poor answer.

In PR, we provide media training to prepare spokespeople how to speak on message because it requires practice. This may sound odd, but you also should practice asking questions. You’ll avoid sounding like you’re rambling, and you’ll hopefully get better answers as a result.

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