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Great customer service

Posted by Brian Lee on March 13, 2015 in Doing business

Last month, I ordered a black, leather wallet from Amazon.com. When it arrived, I was stunned to see I received a brown, plastic wallet instead. So I begrudgingly started the return process and thought, what an annoyance to have to go through this (e.g. shipping it back) when it wasn’t my fault. It turns out […]

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Train your employees properly

Posted by Brian Lee on May 16, 2014 in Doing business

In an attempt to shop local, I placed an order online from an area embroidery store. I called today to ask about my order, and the woman who answered the phone couldn’t help with any of my issues: How to edit my address How long for order fulfillment What my order costs How to look […]

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A customer’s first impression

Posted by Brian Lee on September 3, 2013 in Doing business

I shopped at the Home Depot on Sunday. As I grab my cart, the greeter told me that I could use a cart that she had already pulled out. From my vantage point, I could only see one cart, and a couple ahead of me was taking it. I responded to the greeter that that […]

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