How Hospitals Can Create a Customer Service Culture

Posted by Brian Lee on May 18, 2017 in Public relations

INTRODUCTION These days, hospitals have strong incentives to improve the patient experience. One reason is that the CMS reduces Medicare payments for poor-performing hospitals. Another is that the CMS publicly releases the results of patients’ perspectives of their hospital experience in its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Need another reason? Accenture reported […]



How to Communicate to Staff During M&A

Posted by Brian Lee on March 29, 2017 in Public relations

INTRODUCTION Mergers and acquisitions (M&A) among health systems and IDNs seem to be a regular occurrence. In fact, PwC called 2016 the year of “merger mania.” While it’s a must to explain the benefits of consolidation to patients, stakeholders and the community, employee and volunteer communication is arguably more important. In other words, position internal […]



How to Position Your Staff as Subject Matter Experts

Posted by Taylor Kennedy on February 16, 2017 in Branding, Public relations

INTRODUCTION Does your hospital or health tech company want to have the reputation as being the best in certain areas? Perhaps your hospital is renowned for orthopedics, or your startup’s CTO has special insights on interoperability? Positioning a staff member as a subject matter expert (SME) will earn your company credibility among your target audiences. That’s because people […]

Tags: ,

Copyright © 2011-2017 Revelation PR, Advertising & Social Media Blog All rights reserved.
Desk Mess Mirrored Child v1.0 a child of the Desk Mess Mirrored v1.8.1 theme from BuyNowShop.com.